bg398 Privacy Policy

1. Introduction

bg398 ("we", "our", "us") is committed to protecting the privacy of every person who visits and uses our platform at bg398.org. This Privacy Policy explains in plain language what personal data we collect, how we use it, with whom we may share it, and what rights you hold as a user of our service.

By accessing or using bg398, you acknowledge that you have read and understood this Privacy Policy and agree to its terms. This policy applies to all visitors, registered players, and users who interact with any part of our website, mobile platform, or customer support services. If you are under the age of 21, you must not use our services or submit any personal data to us.

2. Information We Collect

We collect personal data when you register an account, make transactions, use our platform, or contact our support team. The categories of information we may collect include:

• Identity information: full name, date of birth, national identification number, and copies of government-issued identification documents for KYC verification.
• Contact information: email address, phone number, and residential address within Bangladesh (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi).
• Financial information: deposit and withdrawal transaction records, payment method details (bKash, Nagad, Rocket, Upay, Visa, Mastercard), and account balance history.
• Technical information: IP address, device type, browser type, operating system, session logs, and referring URLs collected automatically when you access our platform.
• Behavioral information: game activity logs, betting history, session duration, preferred games (cricket betting, slots, live casino), and click-path data used to improve your experience.

We collect only the data that is necessary for the purposes described in this policy. You are not required to provide all categories of data, but some core data (such as identity and contact information) is required to register and operate an account on bg398.

3. How We Use Your Information

bg398 uses the personal data we collect for the following lawful purposes:

• Account registration and management: to create, verify, and maintain your player account, including processing KYC identity checks required before any withdrawal can be made.
• Transaction processing: to handle deposits and withdrawals via supported payment methods including bKash, Nagad, Rocket, and Upay, and to maintain accurate financial records.
• Service improvement and personalisation: to analyse usage patterns and preferences (such as cricket betting habits, slot choices, or live casino behaviour) in order to deliver a better, more relevant experience on bg398.
• Security and fraud prevention: to detect, investigate, and prevent fraudulent activity, account abuse, money laundering, and other unlawful conduct that may harm the platform or other users.
• Customer support: to respond to your enquiries, complaints, and requests submitted to our support team via email at [email protected].
• Responsible gaming compliance: to monitor play patterns that may indicate problem gambling behaviour, to enforce deposit limits, self-exclusion requests, and other responsible gaming measures in line with our Responsible Gaming policy.

4. Disclosure of Your Information

bg398 does not sell, trade, or rent your personal data to any third party for their own commercial use. We may, however, share necessary data with trusted parties in the following limited circumstances:

• Payment processors and financial partners: to complete your deposit or withdrawal transactions via bKash, Nagad, Rocket, Upay, Visa, or Mastercard, we share the minimum required payment information with those processors.
• Technology and service providers: companies that supply IT infrastructure, security monitoring, analytics, or customer support tools to bg398 — only under strict confidentiality agreements and only with data necessary for those services.
• Legal and regulatory obligations: where we are required by applicable law, court order, or governmental authority to disclose personal data, we will comply while notifying you where it is legally permissible to do so.
• Business transfers: in the event of a merger, acquisition, or asset sale involving bg398, user data may be transferred to the successor entity subject to the same or equivalent privacy protections.

In all cases of data sharing, we contractually require that the receiving party maintains the security and confidentiality of any data we transfer. We do not permit third parties to use shared data for their own independent marketing purposes.

5. Cookies and Tracking Technologies

bg398 uses cookies and similar tracking technologies (such as pixel tags and local storage) to operate and improve the platform. Cookies are small text files placed on your device when you visit our site. We use strictly necessary cookies to keep you logged in and protect your session, functional cookies to remember your preferences, and analytics cookies to understand how players interact with different sections of the platform including cricket betting, slots, and live casino areas.

You can control or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of some features on bg398. We do not use cookies to track your activity across unrelated third-party websites.

6. Data Security

The security of your personal data is a top priority at bg398. We implement a range of technical and organisational measures to guard against unauthorised access, accidental loss, destruction, or disclosure of your data. These measures include SSL/TLS encryption of all data in transit, strict access controls and role-based permissions for internal staff, regular security assessments of our infrastructure, and firewall and intrusion-detection systems.

Despite our best efforts, no method of data transmission or storage is completely infallible. If you suspect that your account has been compromised or that unauthorised access has occurred, please contact our support team immediately at [email protected]. We will investigate promptly and take all necessary steps to secure your account.

7. Data Retention

bg398 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or regulatory requirements. For active accounts, we retain account data, transaction records, and KYC documents for the duration of your account's activity and for a further period required by applicable record-keeping obligations. When your account is closed, we will retain certain records (such as financial transaction logs) for the period required by relevant regulations, after which your personal data will be securely deleted or anonymised. Data that is no longer needed for any lawful purpose is disposed of in a secure and irreversible manner.

8. Your Rights

As a user of bg398, you have the following rights regarding your personal data. To exercise any of these rights, please contact our support team at [email protected] with a clear description of your request:

• Right of access: you may request a copy of the personal data we hold about you, including how it is used and with whom it has been shared.
• Right to rectification: if any personal data we hold is inaccurate or incomplete, you may request that it be corrected or updated.
• Right to erasure: in certain circumstances you may request the deletion of your personal data; we will comply where there is no overriding legal obligation to retain it.
• Right to restrict processing: you may ask us to limit how we use your data while a dispute or correction request is being resolved.
• Right to data portability: where technically feasible, you may request your data in a structured, commonly used, machine-readable format so you can transfer it to another service.

We will respond to all data rights requests within a reasonable timeframe. We may need to verify your identity before processing any request to protect against fraudulent submissions.

9. Third-Party Services and Links

bg398 may integrate third-party software and service providers to enhance platform functionality — for example, game providers such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming. These providers operate under their own privacy policies and data processing agreements. By using those games or services on our platform, your gameplay data may be processed by those providers to the extent necessary to deliver the game or service.

bg398 is not responsible for the privacy practices of third-party providers. We encourage you to review the relevant privacy documentation of any third-party service you interact with through our platform. We do not provide links to external websites outside of our own platform.

10. Children and Age Restriction

bg398 is strictly for adults aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. Our platform is not directed at minors, and we actively implement age-verification measures during account registration to prevent underage use. If you are under 21 years old, you must not attempt to register, use, or access any part of the bg398 platform.

If we become aware that we have inadvertently collected personal data from a user under the age of 21, we will take immediate steps to delete that data from our records and close the associated account. Parents or guardians who believe their child may have registered on bg398 should contact us immediately at [email protected].

11. Changes to This Privacy Policy

bg398 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, technologies, legal requirements, or business operations. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via email or an on-platform notification.

Your continued use of bg398 following the posting of any changes to this Privacy Policy constitutes your acceptance of those changes. We recommend reviewing this page periodically to stay informed about how we protect your data. The most current version of the policy will always be available at bg398.org/privacy-policy.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way bg398 handles your personal data, our support team is available to assist you. We are committed to addressing all privacy-related enquiries promptly and transparently.

You can reach us by email at [email protected]. Our team operates during Bangladesh Standard Time (BST, UTC+6) business hours and aims to respond to all privacy enquiries within 3 business days. Please include your registered username and a clear description of your request when contacting us so we can assist you as efficiently as possible.